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Emails, Chat & Voice

The ultimate AI suite,built for hotels

Handle guest emails, bookings and concierge requests faster with on-brand, personalized replies grounded in your hotel's facts.

14-day free trial
GDPR compliant
Gmail
Outlook
Susanne

"With Penpally, our hotel saves 10–13 hours per week on email."

Susanne, Hotel Director

70%
Time saved on email writing
5 min
Setup time
24/7
AI availability
Features

Everything your hotel needs

Purpose‑built for hotels: answer guest questions, upsell add‑ons and keep inboxes under control across the whole chain.

AI-generated drafts

Analyzes guest inquiries and past stays to create tailored email responses.

Integrations

Connects to your tools, emails, and PMS systems for real-time context.

Tone adaptation

Set your preferred communication style—friendly, formal or in-between.

Simple dashboard

Minimal interface designed for busy hotel staff. Review drafts and track key metrics.
Products

AI Suite for Hotels

One suite to power guest communication.

Email assistant

Draft and respond to guest emails in your brand voice, grounded in up‑to‑date facts (rates, availability, amenities, policies).

Chatbot for websites

Convert website visitors with instant, helpful answers. Upsell add‑ons and capture bookings with live rates and availability.

Voice assistant

Handle common phone inquiries and bookings automatically with a natural‑sounding voice assistant that speaks your brand.
How it works

Get started with 3 simple steps

From setup to your first AI-generated email in under 5 minutes.

Step 1 of 3

Connect your tools and email

Penpally connects easily to your existing tools and email client. Setup takes only a few minutes.

Security

Built for trust

Data is stored in European data centers and encrypted both in transit and at rest with enterprise-grade standards (TLS 1.2+ and AES-256). Role-based access with Admin and Staff roles makes it safe to onboard your whole hotel personnel.

EU hosting

Data stored in the EU with a focus on GDPR
Customer emails are never stored
AI drafts are stored only if Learning is enabled

Encryption

Protection in transit and at rest
TLS 1.2+ for all traffic
AES‑256 at rest

Access control

Role-based access
Admin and Staff roles
Onboarding for the whole hotel
Pricing

Simple and predictable pricing

Choose the plan that fits your hotel. All plans include a 14-day free trial.

Basic

Small hotels and those who want to start simple.
€139per user /month

Includes 500 email drafts per user

  • All AI solutions
  • Integrations with your tools
  • Knowledge base
  • Learning (Self-learning AI) — add-on
  • Email support
Most popular

Pro

Most hotels that want full AI power and support.
€299per user /month

Includes 1,000 email drafts per user

  • All AI solutions
  • Integrations with your tools
  • Knowledge base
  • Learning (Self-learning AI)
  • Reports & analytics
  • Email support
  • Phone support

Enterprise

Large organizations with special requirements.

Custom number of drafts and unlimited users

  • Everything in Pro
  • Centralized chain management
  • API access & SSO
  • Dedicated Account Manager
  • Guaranteed uptime (SLA)

Save 16% with annual billing • No setup fees • Pricing that scales with you

Ready to transform your hotel?

Join hotels already saving 70% of their time on admin with Penpally. Start your free trial today.

5-minute setup
GDPR compliant
English support