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AI email assistant

Take control of your inbox.In seconds.

Make email writing easy with AI. Penpally writes intelligent, personalized replies so your team can focus on what matters.

14-day free trial
GDPR compliant
Gmail
Outlook
Susanne

"With Penpally, our team saves 10–13 hours per week on email."

Susanne, Operations Director

70%
Time saved on email writing
5 min
Setup time
24/7
AI availability
Features

Everything your team needs

Purpose-built to deliver exceptional communication without drowning in emails.

AI-generated drafts

Analyzes guest inquiries and past stays to create tailored email responses.

Integrations

Connects to your tools (email, CRM, ticketing) for real-time context.

Tone adaptation

Set your preferred communication style—friendly, formal or in-between.

Simple dashboard

Minimal interface designed for busy professionals. Review drafts and track key metrics.
Features

Chat, Knowledge & Learning

Three pillars that together deliver fast, on-brand and context-aware communication.

Chat

Create email drafts in seconds.
Chat with your data and tools.
Onboard new staff quickly.

Knowledge

Answers based on your facts.
Shared knowledge base for the whole team.
More precise, context-rich drafts.

Learning

Coming soon
Sets your brand's tone and style.
Learns from your emails over time.
Consistent communication across the team.
How it works

Get started with 3 simple steps

From setup to your first AI-generated email in under 5 minutes.

Step 1 of 3

Connect your tools and email

Penpally connects easily to your existing tools and email client. Setup takes only a few minutes.

Security

Built for trust

Data is stored in European data centers and encrypted both in transit and at rest with enterprise-grade standards (TLS 1.2+ and AES-256). Role-based access with Admin and Staff roles makes it safe to onboard your whole team.

EU hosting

Data stored in the EU with a focus on GDPR
Customer emails are never stored
AI drafts are stored only if Learning is enabled

Encryption

Protection in transit and at rest
TLS 1.2+ for all traffic
AES‑256 at rest

Access control

Role-based access
Admin and Staff roles
Onboarding for the whole team
Pricing

Simple and predictable pricing

Choose the plan that fits your team. All plans include a 14-day free trial.

Basic

Small teams and those who want to start simple.
€129per user /month

Includes 500 email drafts per user

  • AI-generated drafts
  • All integrations
  • Knowledge base
  • Learning (Self-learning AI) — add-on
  • Email support

Additional drafts: €0.10 each

Most popular

Pro

Most teams that want full AI power and support.
€249per user /month

Includes 1,000 email drafts per user

  • AI-generated drafts
  • All integrations
  • Knowledge base
  • Learning (Self-learning AI)
  • Reports & analytics
  • Email support
  • Phone support

Additional drafts: €0.10 each

Enterprise

Large organizations with special requirements.

Custom number of drafts and unlimited users

  • Everything in Pro
  • Centralized chain management
  • API access & SSO
  • Dedicated Account Manager
  • Guaranteed uptime (SLA)

Additional drafts: €0.10 each

Save 16% with annual billing • No setup fees • Pricing that scales with you

Ready to transform your emails?

Join teams already saving 70% of their time on email with Penpally. Start your free trial today.

5-minute setup
GDPR compliant
English support