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Penpally features for hotels
Features

Personalization, Knowledge & Learning

Explore the capabilities that keep replies accurate, helpful and consistently on‑brand across your properties using state-of-the-art AI.

Personalization

Fine‑grained guardrails that enforce policies, disclaimers and compliance across channels and languages.

Knowledge

Merge SOPs, FAQs, docs and staff notes into a single, searchable source of truth with versioning and review.

Learning

Capture edits, approvals and preferred phrasing to automatically improve future drafts without extra setup.

Consistent communication

Keep tone and policy adherence consistent across locations, languages and shifts.

Always correct

Grounded in your knowledge and live data, minimizing outdated or incorrect replies.

Learns from your hotel

Feedback and edits improve future drafts while respecting privacy and compliance.

Personalization

Personalization features for hotel tone and style

Tone presets

Switch between brand styles (luxury, boutique, business) while keeping messaging aligned and recognizable.

Policies

Guarantees policy‑compliant wording for cancellations, deposits and pets with built‑in disclaimers when needed.

Knowledge

Knowledge system connected to PMS and email

Integrations

Connect Gmail/Outlook, file drives and your PMS to keep all answers current and consistent.

Citations

Every answer links back to sources so supervisors can review and approve with confidence.

Learning

Learning from edits to improve hotel replies

Review workflow

Approve drafts, highlight changes and provide quick feedback in seconds using a lightweight review flow.

Style guides

Maintain chain‑wide consistency with reusable, versioned guides that propagate across properties.

Ready to transform your hotel?

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5-minute setup
GDPR compliant
English support