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Products

AI Suite for Hotels

One suite to power guest communication.

Email assistant

Draft and respond to guest emails in your brand voice, grounded in up‑to‑date facts (rates, availability, amenities, policies).

Chatbot for websites

Convert website visitors with instant, helpful answers. Upsell add‑ons and capture bookings with live rates and availability.

Voice assistant

Handle common phone inquiries and bookings automatically with a natural‑sounding voice assistant that speaks your brand.

Save time without losing quality

Hotels save 10–13 hours per week by automating routine replies while keeping full control over tone and content.

Drive incremental revenue

Offer room upgrades, late checkout and experiences at the right moment across email, chat and voice.

Reliable and compliant

EU hosting, GDPR focus and role‑based access. Data is encrypted in transit and at rest.

Email assistant

Email assistant generating branded hotel replies

Booking changes

Modify dates, handle cancellations and answer policy questions with data‑aware drafts that cite the right policy or source.

Concierge requests

Recommend restaurants, transfers and experiences using your saved knowledge and up‑to‑date local tips to delight guests.

Website chatbot

Website chatbot answering guest questions

Upsell add‑ons

Promote parking, breakfast, spa and experiences contextually during conversations and checkout to lift ancillary revenue.

Multi‑language

Automatically responds in the guest's language with region‑appropriate phrasing for a native experience.

Voice assistant

Voice assistant handling phone inquiries for hotels

After‑hours coverage

Provide 24/7 answers without night shifts and reduce missed calls during peak times.

Call triage

Route complex calls to hotel staff with caller context, transcripts and suggested replies to speed up resolution.

Ready to transform your hotel?

Join hotels already saving 70% of their time on admin with Penpally. Start your free trial today.

5-minute setup
GDPR compliant
English support