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Voice assistant

Answer frequent calls automatically

Consistent information about check‑in, breakfast, parking and more — while your team focuses on on‑site guests.

After‑hours coverMulti‑languageLive info
Penpally voice assistant handling calls

Trusted by modern hotel teams

GmailOutlookMewsBooking.com
Expedia

Peak hours and after-hours

Handle call spikes and provide coverage after hours — without overnight shifts. Fewer missed calls and less waiting.

Speaks the guest’s language

Natural‑sounding voices in multiple languages, tuned to your brand.

Knows availability and details

Looks up availability and key hotel information to answer questions or take bookings when enabled.

Voice Assistant FAQs

Coverage, language support and availability access.

Voice assistant handling phone inquiries for hotels

After‑hours coverage

Provide 24/7 answers without night shifts and reduce missed calls during peak times.

Call triage

Route complex calls to hotel staff with caller context, transcripts and suggested replies to speed up resolution.

Ready to transform your hotel?

Join hotels already saving 70% of their time on admin with Penpally. Start your free trial today.

5-minute setup
GDPR compliant
English support